Cancellation & Refund Policy

1. Introduction

This Cancellation & Refund Policy (“Policy”) explains how you may cancel a paid subscription to Draftly, request a refund, or receive service credits when you are dissatisfied with the Service. It applies to purchases made through Draftly at https://draftly.space and is designed to comply with applicable Indian law, including the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology Act, 2000, together with rules framed thereunder, as well as any non-waivable consumer rights in your jurisdiction.

This Policy should be read together with our Terms of Service and Privacy Policy. Where this Policy conflicts with mandatory law, mandatory law prevails.

2. Definitions

• Service — the Draftly website builder, AI generation tools, hosting, and related features we provide.
• Subscription — a recurring paid plan (monthly or annual) that renews until cancelled.
• Credits — usage units allocated to your account for AI generations, exports, or other metered features under your plan.
• Service credits — non-cash credits added to your account for future use on the Service, issued at our discretion when a monetary refund is not available or not the best remedy.

3. How to cancel your subscription

You may cancel your Subscription at any time. Cancellation stops future renewals; it does not automatically delete your account or published sites unless stated otherwise at checkout.

Self-service cancellation

1. Sign in to your Draftly account.
2. Go to Settings → Billing.
3. Select Cancel Subscription and confirm.

Cancellation takes effect at the end of your current billing period. Until that date you retain access to paid features included in your plan. After the period ends, your account reverts to the Free plan (or equivalent) subject to plan limits described on our pricing pages.

Assisted cancellation

If you cannot access your account, email support@draftly.business from your registered email address, or open a ticket via our Help Center. We will verify ownership and process your request within a reasonable time.

Cancelling a Subscription does not by itself entitle you to a refund for the current billing period except as set out in Section 4 below.

4. Refund policy

Draftly offers a 7-day money-back guarantee on new paid Subscriptions, subject to the conditions below. This is in addition to any rights you may have under the Consumer Protection Act, 2019 or other applicable law.

Eligibility for a monetary refund

You may request a full refund of your initial payment if:

• you submit the request within 7 calendar days of the initial payment date for that Subscription; and
• you have consumed less than 30% of the Credits allocated to your plan for that billing period at the time we receive your request.

When a monetary refund is not available

• More than 7 days have passed since the initial payment (except where required by law or at our discretion in exceptional circumstances).
• You have used 30% or more of allocated Credits for the billing period — no partial monetary refund will be issued for credit consumption above this threshold.
• Credits already consumed are non-refundable under any circumstances, reflecting the cost of third-party AI and infrastructure we incur when you use the Service.
• Renewal charges after the first billing period, unless otherwise required by law or expressly stated at purchase.

How to request a refund

Email support@draftly.business or use the Help Center with:

• your account email;
• date of payment and plan name;
• a brief reason for the request; and
• confirmation that you meet the eligibility criteria above.

Approved refunds are processed to the original payment method within 5–10 business days. Payment-processor or bank fees that are non-refundable by the processor may be deducted from the refund amount where permitted by law.

5. Service credits for dissatisfied customers

If you are unsatisfied with the Service but are not eligible for a monetary refund (for example, because more than 30% of Credits were used, or the 7-day window has passed), we may still help you succeed on the platform.

At our discretion, and where appropriate under Indian consumer-protection principles of fair trade practice, we may offer one or more of the following remedies instead of, or in addition to, a cash refund:

• Service credits added to your account for future AI generations, exports, or plan upgrades — valid for the period we specify at issuance;
• Dedicated support — our team will work with you via the Help Center to resolve technical issues, improve your site, or guide you through the builder; and
• Plan adjustment — a one-time plan change or credit top-up where we determine that platform limitations affected your experience.

Service credits have no cash value, are non-transferable, and cannot be exchanged for money except where required by law. To request consideration for service credits, contact us through the Help Center or email support@draftly.business with details of your concern. We aim to respond within 2 business days.

6. Free trials, promotions & annual plans

Promotional pricing, trials, or coupon codes may have separate terms shown at checkout. Unless stated otherwise, refunds on annual plans follow the same 7-day / 30% credit-usage rules applied to the initial payment. Cancelling an annual plan prevents renewal but does not retroactively refund unused months after the refund eligibility window, except where required by law.

7. Chargebacks & payment disputes

Before initiating a chargeback with your bank or payment provider, please contact us so we can investigate. Unwarranted chargebacks may result in account suspension while the dispute is resolved. We will provide transaction records to payment partners in accordance with applicable rules.

8. Your rights under Indian law

Nothing in this Policy limits rights you may have under the Consumer Protection Act, 2019, including rights relating to unfair trade practices, deficient services, or misleading advertisements, to the extent applicable to digital services purchased from Draftly. If you believe your consumer rights have been violated, you may contact us first for resolution, and you may also approach the appropriate consumer forum or e-commerce grievance mechanism as provided under Indian law.

9. Changes to this Policy

We may update this Policy by posting a revised version and updating the “Last updated” date. Material changes affecting paid customers will be communicated with reasonable notice where required. Continued use after the effective date constitutes acceptance of the updated Policy.

10. Contact

Cancellation, refund, and service-credit inquiries: support@draftly.business

Help Center (recommended): https://draftly.space/help